Polls in Slido

With the update to the Webex Suite, polling and Q&A is now provided through Slido.
For more information, please visit the Webex Help Center.

webex Help Center:

Polls in Slido

Landscape PDF Document is Shared in Portrait View Using Presentation or Document Sharing

This is the solution to a problem where a portrait pdf document is shared in landscape view when a presentation or document is shared.

webex Help Center :

Landscape PDF Document is Shared in Portrait View Using Presentation or Document Sharing

 

Share a file in a meeting

Upload or open a file to share. Presenters can take turns controlling the content. Everyone in the meeting can navigate through other pages of the content to catch up or read ahead on their own.

Please refer to the following "webex Help Center".

 webex Help Center:

Webex App | Share a file in a meeting

Changing the "Move meeting options" setting

If you join the same meeting from two devices, by default,  the meeting moves to the new device.

You can change the settings on the following Help Center page

webex Help Center:

Webex App | Change your preference for moving meetings

 

Share the screen of an iPhone or iPad connected via USB cable on a mac

When the application was updated to Webex Suite, the menu location changed.

To share [ iPhone or iPad Screen ], click on the [Share] menu and select the [Advanced] tab.

 

 

 

 

Data Retention Period in the Cloud

The default data retention period in the cloud is 360 days. For more information, please refer to the following "webex Help Center".

 

webex Help Center:

Data retention changes coming in 2023

 

An example of troubleshooting Webex app launch issue on Windows 10

 Webex apps sometimes do not launch on Windows 10, for example after an update of the Webex apps. The following webex Help Center article provides an example of troubleshooting in such cases.

 

 Webex Help Center :

Troubleshooting the Webex App Launch Issues on Windows 10

 

How can I let participants view any page of a shared document?

When using Webex "Share file", you can allow participants to view any page of the shared materials by making the following settings.

"Participant" menu - "Assign Privileges" - "Controls" tab, and check "Any Page"

For more information on how to share, please watch the following video.

 

Cisco employee channel :

Webexで資料を2つ同時に共有?参加者に好きなページを見てもらう? ファイル共有の方法 (Japanese)

 

Sharing content

Share content in meetings, webinars, and events. There are several types of sharing, including screen sharing, application sharing, video content sharing, and file sharing.

For more information, see the Webex Help Center article.

 

Webex Help Center :

Share content in meetings, webinars, and events

 

Mac and Webex Compatibility

For Mac and Webex compatibility, see the WEbex Help Center article.
There is also an article on installing and setting up desktop applications.

 

Webex Help Center :

Common Questions Regarding Mac and Webex Compatibility

Will applications for iOS and Android devices be integrated into the Webex app?

As of April 21, 2022, the Webex app and the Meetings app will exist separately, and users will need to select one for each service and function.

There is no announced timeline for the integration.

How do I select a screen layout for recording?

On the Webex site, under the "Preferences - Recordings" tab, you can select a recording layout.

 

For more information, please refer to the Webex Help Center article.

Webex Help Center:

Select the screen layout for recordings in Webex meetings, webinars and events

 

 

How do I set and customize the video layout?

You can use each of the video layout options to set and customize the layout, and to customize the stage.

 

For more information, please refer to the Webex Help Center article.

Webex Help Center:

Video layouts in Webex Meetings, Webex Webinars, and Webex Events (classic)

How can I join a meeting as a guest?

This is the procedure for joining a meeting in which you are allowed to join as a guest.

webex Help Center:

Webex App | Join meeting as a guest

 

How to use Webex Meetings on macOS (Catalina or later)?

To use the Webex Meetings app on macOS Catalina (version 10.15) or later, you will need to set the security and privacy settings.

Specifically, you need to grant permissions in the following sections.

Go to System Preferences > Security & Privacy > Privacy tab, and enable Cisco Webex Meeting in the following sections.

 Microphone section,

 Camera section,

 Screen Recording section,

 Automation section

 

For details, please refer to the following webex help center page.

webex Help Center - Support for Cisco Webex Meetings for macOS Catalina

I get an error message "Single Sign On failed".

エラー画面の例

 

Enter your "E-mail address" in the Webex sign-in screen, and your "User ID" and "Password" in the JAIST-SSO screen that appears next.
If you change your email address, it will take a few hours for the change to be reflected in Webex. During this time, you may not be able to sign in with either your old or new email address.

If you have not changed your email address and the message "Single Sign On failed." is still displayed, please check that the email address you entered is correct. (Even if the email address is incorrect, if the latter half of the email address is "@jaist.ac.jp", you will be redirected to the JAIST-SSO screen.)