FAQ一覧

Q.Troubleshooting black screen during screen sharing

If your screen goes black during screen sharing in a meeting, please try troubleshooting using the following support page as a reference.
Additionally, changing the setting under “Settings - Share Screen - Advanced - Screen capture mode” from ‘Auto’ to “Capture with window filtering” may also resolve the issue.

Zoom support:
{+}Troubleshooting black screen during screen sharing
{+}How to access advanced screen share options

Q.Using Attendee Log

You can view the attendees of ended meetings. Please refer to the support page for details.

Zoom support:
{+}How to use attendee logs

Q.AI Companion features

Please refer to the Zoom support page to learn more about the AI Companion features and how to use them before using the AI Companion features.

Zoom support:
{+}Getting started with Zoom AI Companion features

Please refer to the following page for more information on training AI models.
Zoom support:
{+}Note on Data Usage

Q.Using waiting room

Waiting room allows the host to control a participant's joining of the meeting room.
Please refer to the support page for details.

Zoom support:
{+}Using waiting room

Q.Using meeting breakout rooms

Meeting breakout rooms allow you to split a meeting into sessions.
Please refer to the support page for details.

Zoom support:
{+}Managing meeting breakout rooms
{+}Pre-assigning meeting participants to breakout rooms

Q.Audio transcription

You can transcribe your zoom meeting or webinar conversations and display them as subtitles. You can also record them.

For more information about user settings, please refer to the support page.
Zoom Support:
{+}Using audio transcription for cloud recordings

Q.Change who can share (user-level settings)

You can change the participants (host only / all participants) who can share screen from the "Settings" of {+}Zoom web portal.
"Settings - Meeting tab - In Meeting (Basic) - Screen sharing"

For more information about user settings, please refer to the support page.
Zoom Support:
{+}Changing user-level settings

Q.How to use "Zoom Conference Room Connector"(Communication with SIP/H.323 video conferencing systems)

For more information on how to use conference room connector, please refer to the support page.
Zoom Support:
{+}Using the Conference Room Connector *
{+}Conference Room Connector supported devices
{+}Inviting a SIP/H.323 room system to a meeting

* You can find the IP address of the room connector in the item “Join by H.323” in the “Meeting invitaion”.

Q.Using "Zoom Webinars"

For details

Q.Conducting polls in meetings

For more information on the meeting polling feature, please refer to the support page.
Zoom Support:
{+}Conducting polls in meetings

Q.How to switch accounts when "Confirm your email address" is displayed (only for zoom basic plan users)

For details